Testimonials : Real People, Real Feedback

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So grateful for you,
OUR CUSTOMERS!

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We’re incredibly grateful for the customers we’ve connected with over the years! Since 2010, we’ve worked extremely hard to build a thriving insurance business offering exceptional coverage at reasonable prices for you and your family as you journey through the seasons of your life.

We’re fully aware of the fact we’re not perfect, but we work hard every day to honor and serve our customers to the best of our ability. And as you might imagine, when we receive positive feedback from satisfied customers it’s quite possible we smile a little bigger than normal around the office, knowing we’ve taken good care of you.

To share a word of encouragement or let us know about a problem you’re experiencing, please contact us HERE.

 


If we’ve made you happy,
please tell everybody!

If we’ve made you unhappy,
please tell us!


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“Prompt service, professional team, very service oriented, and highly competitive rates… Need I say more? Thank you!”
Diane, customer since 2018

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“I was referred to you via friends, and their referrals did not lead me astray! I have felt valued and cared for as customer during all of my interactions with the Dean Ballenger Agency. You have always worked hard and efficiently to find me a reasonable quote for my insurance needs. And the customer service is absolutely through the roof!”
David C., customer since 2016

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“I used to have another insurer, but was under-insured and was over-paying. I work for PIA and wanted to go with an independent agent and had heard good things about Dean Ballenger Agency. So we switched over and saved a bunch of money, and now have peace of mind knowing we are properly insured.”
Zoe S., customer since 2015

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“Dean’s office takes customer service to a whole new level. No other service organization of any type that we’ve worked with is as responsive and quick to provide support. Exactly what an insurance agent should be, providing help and support when you need it most!”
Daniel H., customer since 2015

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“We were customers for less than two weeks when we were unfortunately forced to make two claims. We called and everything was handled exceptionally professionally and promptly.”
Allen P., customer since 2016

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“Your service seems to come from the heart. That’s really big with me. Your information is always very clear. I don’t trust a lot of people, you have been earning that trust since I have signed on with you . Thank you from my heart.”
Darnell H., customer since 2013

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“It simply boils down to customer service and being there when I have questions or concerns. They all have been great and efficient in getting back with me and helping me.”
Kim S., customer since 2017

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“What a great insurance company. So friendly and they really care about you and your family. Dean is a great guy that’s very easy to talk to and help you understand all the different policies. The rest of the staff is very friendly and if you have a question they always get a quick prompt answer when I email. Would never look anywhere else because I know I have found the best. Thank you.”
C. Petsel, customer since 2012

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“Dean Ballenger is the type of agent everyone wants, simply because he is constantly focused on the needs of his clients. His personable demeanor mixed with his ability to prepare his clients for the future make you feel like you are being taken care of by family. In this day and age, you need to know there is someone you can count on when things go wrong, and it’s a good feeling to be confident in Dean’s abilities to help you when it really matters.”
P. Coraggio

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“I’ve had them as my primary insurer for the better part of a year now, and it’s been a great experience! They’re very helpful with any needs I’ve had, and after shopping around for a good insurance company they’re the best rates in the north Indy Area I could find!”
K. Stetler

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“I’ve dealt with this agency for several years and refuse to go elsewhere. I’ve dealt directly with Dean and several other staff members and they’re very attentive, friendly, and most of all competent. They really know what they’re doing. Very honest, and they have saved me a ton of money.! Highly recommend!”
Jason C., customer since 2014

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“Out of all the insurance agencies I have used in the past, I have never had an experience where you can tell that the people that your dealing with actually truly care. It’s not just about getting you to buy insurance, they really cared about our family being properly secured.”
Customer since 2015

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“They are like family! They are always a phone call away and I have 100% confidence that I am getting the best insurance with the best customer service by the best people. I would highly recommend Dean and his company to anyone.”
Jared S., customer since 2013

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“The Dean Ballenger Agency has not only saved us on our car and homeowners insurance premiums, they have provided much more support and guidance in one year than our previous agent did in ten!”
Daniel H., customer since 2015

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“I received insurance through Dean when we lived in Indiana. Dean has always done the best job of taking care of our insurance needs. We recently moved out of state and were required to switch insurance providers. Dean asked if I would like to send him a copy of my new policy for him to check over to make sure we were covered. I did, he looked it over for us and made recommendations. Last night my car was hit by a drunk driver. I am so thankful that he looked over our policy to make sure we would be covered, even when it was of no benefit to him, he took care of us. Thank you Dean! We would not be able to afford this incident with minimal coverage.”
L. Phillips

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“Insurance at its best – the Dean Ballenger Agency has taken insurance to the next level! Dean is very personable, professional, and seeks to give the best to those he serves. My last agent always left me frustrated and confused. I had a hard time getting through to talk to a real person. But with Dean it’s different; he is there to answer questions when you need him. Dean has been able to help me seek out a policy that fits my family’s needs.”
larissarose86

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“Amazing customer service.”
Cameron F., customer since 2015

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“Dean is an agent that truly cares about his clients overall protection from financial hardships created by losses. He takes great pride in developing an insurance program to give his clients peace of mind. You’ll love working with Dean as he is a man of high integrity.”
R. Vetter

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“I love your customer service, and all the great advice you have given me over the years. Your staff is awesome as well. Someone always gets back with me very quickly when I have a question. And I have saved hundreds of dollars every year over what I was paying with my other insurance company.”
Melissa R., customer since 2015

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“The thing I love most is that you are local, so I can run by and actually meet with a live person if needed. And, I know that you are always looking out for better deals for us!”
Ryan F., customer since 2015

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“Dean is very accessible and caring. Love his approach.”
William D., customer since 2017

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“I was very impressed with the service at the Dean Ballenger Agency. Questions were answered promptly and we were given lots of options. I would highly recommend clients contact Jared and the team!”
Ric S., customer since 2018

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“Dean has provided many different types of insurance for our family, auto, business, and farm. Dean has shown even more involvement when we really needed it at the time of a claim. He is a great guy and is very involved in the local community as well. We are very happy to have chosen the Dean Ballenger Agency.”
S. Roudebush

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“I love that you did the shopping to find us a great product at a good price.”
Steve F., customer since 2017

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“We have always received incredibly prompt, professional, and personable service. Recently we add our newest driver to our policy – our teenage son – and the process could not have been smoother. Thank you for all of your great help and advice!”
Matthew N., customer since 2014

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“You guys always get back to me the same day. Always answer any questions I have. Explain things in detail to make sure I understand. Very understanding and go above and beyond the job!”
Danielle W., customer since 2017

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“Dean Ballenger has always put the customer first. We love how we have been treated and every question has been answered quickly. The team has been wonderful to work with and we will recommend anyone to this agency.”
Matt H., customer since 2015

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“Really fast and friendly service. Made the whole process of getting new insurance very simple and pleasant.”
Anna G., customer since 2018

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“Great customer service, it’s really above and beyond from any service received from past insurance agencies.”
Charles W., customer since 2017

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“The Dean Ballenger Insurance Agency are always staying on top of our insurance policies and letting us know in advance when there is an expected change in our policy. We truly appreciate the top notch communication!”
Chase C., customer since 2015

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“Christian was great to deal with throughout, and made the switch very smooth for me, which is much appreciated!”
Nichelle T., customer since 2018

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“The service and responsiveness is always great. Also, the ability to research & provide the most cost-effective rates is superb. The savings compared to my previous insurance provider was astounding, and made the decision much easier to leave my former insurer whom I had a very good relationship and had been with for several years.”
Ron H., customer since 2017

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“Yes, I have recommended you to two neighbors already and then again on the Nextdoor website for our local neighborhoods. The reason is because you and your staff were very professional and responsive to my insurance needs. You also saved me money and with better coverage.”
Joe L., customer since 2018

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“Dean is an excellent Insurance professional, he cares for his clients and goes out of the way to make sure things are smooth and saves me a lot of time and money both on my personal Insurance. I switched from a large car insurance Co. to Deans agency for car and house and received better insurance, cheaper. We couldn’t be happier.”
Eric M., customer since 2017

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“You have been professional, helpful, efficient, and thoughtful. You have offered good coverage and very competitive pricing for home and auto, and have provided clear answers to my questions. Thank you!”
Ali S., customer since 2018

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“Friendly service, quick response time and the agency appears to be strongly committed to God and Country. All of these factors have made us extremely happy with the Dean Ballenger Agency.”
Customer since 1997

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“Super responsive, friendly, and faith-based. We were able to insure 2 cars and our home for the price of just the cars at our old insurance provider!”
Seth H., customer since 2017

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“I appreciate the prompt feedback when I call or email with a question. The insurance rates are great as well, as we typically check rates every couple years and were happy to get a better rate with such a good company to work with.”
Jeffrey G., customer since 2016

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“You guys are down to earth and easy to deal with. I know you have great integrity, too, and that’s hard to find these days.”
Zachary R., customer since 2015

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“I had been thinking about seeking quotes for some time. We had been with previous company for many years. I watched Jared play basketball in college and always appreciated how hard he worked. It made complete sense to reach out to him. He has been great to work with. He responds quickly, answers any questions you may have, and saved us a lot of money. We could not be happier with the service received and recommend highly.”
Court F., customer since 2017

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“Great service with friendly, knowledgeable people who make you feel like friends.”
Brett D., customer since 2016

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“Customer service is top notch. Always responsive and acts in the best interest of the customer.”
Rob G., customer since 2015

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“Jared is always quick to respond with quotes and an awesome person to deal with I have told a lot of people about the company and how much they are able to save by switching.”
Kurt R., customer since 2017

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“Personalized attention to our policies. Agents in the office are able to answer my questions the first time we contact the branch. Everyone is friendly and responsive. We loved the welcome/thank you cards once we became customers. Such a thoughtful touch! My experience has been great and far superior to our previous insurance provider.”
Joseph G., customer since 2017

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“I was unhappy with my insurance provider due to increasing rates, so I spoke with Jared regarding possibly becoming a client. He was able to get my quote done within a short time period, check with me over the phone to get my thoughts, and write my policy – all in one afternoon. Very personable and made me feel extremely comfortable during the process.”
Customer since 2017

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“Their agents always know how to answer any questions I have. I have referred many people to them and it seems like every time they are not only able to save them money but also increase their coverage!”
Nick T., customer since 2016

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“I was very pleased with my rep. I was only available through email and he kindly accommodated that. He also completed my requests as asked (apples to apples) from my current quotes. He also gave me recommended quotes in case I wanted better insurance. I have already recommended this insurance company to others.”
Ellicia M., customer since 2017

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“I love how you gave options for businesses to help me with a flat and when I needed more assistance Dean came directly to the site. That has been the best customer care I have ever received from a service and insurance agency. I am so thankful for you guys and totally recommend you to all.”
Sophia N., customer since 2016

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“We called to ask about purchasing a new car almost immediately we received a response. You were not only very informative but also very friendly and caring thank you so much.”
William S., customer since 2016

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“The Dean Ballenger Agency really came through for me when I was shopping for a new insurance. The agency listened to my needs and were very prompt in finding a great rate for my home and auto. Jared is very friendly and detailed and quick to answer my questions. I’m very happy I made the switch!”
Customer since 2017

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“Great work with honest people!”
Gonzalo L., customer since 2017

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“You have been extremely easy to deal with, whether it’s with my renters insurance or car insurance. You always make sure we are getting the best rates possible. I always hated dealing with insurance companies in the past because it was always a hassle, but dealing with you its simple and you get to the point.”
Josh B., customer since 2015

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“I love knowing that Dean is a man of integrity who not only talks-the-talk, but walks-the-walk.”
Mark C., customer since 2000

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“Everything was done over email which saves me so much time! And everyone that I’ve worked with has been so friendly and easy to communicate with. I had an insurance lapse before working with you. No one judged me and they got me great rates. Others agencies weren’t even able to get me coverage let alone great rates!”
Amy K., customer since 2015

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“Decided to explore other agent/carrier options in Q4 2016 after being with the same carrier for 10+ years. Wasn’t looking forward to the process and expected the process to be a painful. Was pleasantly surprised when I met with Dean’s team. Agent Jared assessed my current coverage and presented viable alternatives that provided expanded coverage for less than what I was paying previously. Friendly, local and responsive which is terrific!”
Scot E., customer since 2016

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“Friendly staff and excellent service. This is my first time renting and living on my own. It was easy and hassle free to get insurance for my apartment and my car!”
Customer since 2016

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“Any time I have a question about my homeowners insurance or my auto insurance, I get a very prompt response back from Erie. They even returned my call while on vacation in Hawaii. Now that is terrific customer service!”
Diana O., customer since 2011

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“Jared’s customer service is always fantastic! He always goes above and beyond to assist my wife and I and proactively helps us with things that we were not even aware of needing. I don’t think we’ll ever use a different insurance agency!”
Chase C., customer since 2015

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“Dean’s agency dovetails two main themes – first, helpful, local people you can talk to face to face; and second, national insurance companies that provide great rates and service.”
Customer since 2014

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“Since the first time I went to your office to get a quote for my insurance, you and your staff have made me feel very welcome and that my business matters to you.”
Donald A., customer since 2016

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“I have known Dean for 20+ years and his integrity is second to none! Absolutely the most honest and caring guy that I have had the pleasure of knowing!”
Ernest S., customer since 2013

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“When we had water in our basement Dean was quick to come over and assess the situation. He even helped us with some of the work and provided us with tools to get the work done! That’s amazing! Thanks Dean.”
Todd H., customer since 2015

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“The personal service and having an insurance office that is local for me is very important. Whenever I call the office I know exactly who I am speaking with and not an automated system or random person. Thank you for such great personal service.”
Julie S., customer since 2016

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“I appreciate that you are available, competitive with your quotes, honest about what’s best for me, and professional and friendly. I’ve never had a bad experience at any customer touch-point, everything is always well-handled!”
Jason C., customer since 2014

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“Fast, friendly, knowledgeable service! Dean saved us a ton of money while increasing our coverages. Great guy and awesome team!”
Cameron B., customer since 2017

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“Your agents are always so helpful when I call. No matter the question they are always very friendly and quick to get me the answers. But my favorite part is the time you take for the little things like remembering someone’s birthday – always a nice touch. Thanks everyone, you’re awesome!”
Customer since 2011

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“Previously, I used the Internet to deal directly with insurance companies. Upon my most current renewal, I decided to use the Dean Ballenger Agency and I’m very glad I did. They were able to find the coverage I needed at the price I wanted, and all in a very easy to work with fashion. Communication was easy and frequent. Subsequent changes to my policy have been handled promptly with minimal effort on my part. Very pleased so far and plan to continue recommending them to all.”
Gary T., customer since 2016

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“While I was on vacation last year one of my neighbors texted to say that a large pine tree had fallen on our fence following an especially nasty storm. Since I was out of the state and couldn’t get home quickly, I called Dean to ask if he could stop by the house to assess the damage. Within short order Dean called me back to let me know that the fence was relatively unscathed but the tree had been uprooted and would need to be removed. When I asked if that was something he could help me with since I was out of the state, Dean said he would arrange for a contractor he had worked with before to take care of it. By the time I got home the tree was gone, my yard was cleaned up, I came home relaxed and had a reasonable bill from the contractor. All thanks to Dean!”
Customer since 2015

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“Dean stepped in during a stressful time and took charge. He is very customer service focused and does it very well!”
Deborah S., customer since 2015

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“You’re always very accessible and also helpful anytime I have questions. Your team is incredibly nice and prompt with their responses. Thank you for everything you do!”
Abbey C., customer since 2016

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“Great service when setting everything up. I had an accident and everything was handled quickly and easily.”
Electa H., customer since 2016

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“Dean is honest and my friend, I don’t have time to deal with worrying about insurance and have all the faith Dean take care of my family’s best interests.”
Ryan M., customer since 2016

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“When my basement recently flooded due to my sump pump and backup sump pump failure, Dean and Jared came to my house, moved my basement furniture, helped me pull back carpet, cut out wet padding and installed commercial-grade fans to dry out the basement. Dean kept in contact with me during the entire process. Dean told me to call him when the carpet was reinstalled and he would help me put my room back together. This is truly customer care to the max! I could not be more pleased with Dean and his staff.”
Customer since 2014

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“I love the personal attention that you provide for your clients. I appreciate the clear explanation I have received every time I have called with a question. You, and your staff, provide excellent customer service. And you save me money over what I had been paying with another company before I switched.”
Melissa R., customer since 2015

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“I appreciate the personal touch and the recommendations that leave me feeling this agency has my best interest at heart. Dean Ballenger Agency is the first one I recommend to anyone looking for insurance needs.”
Rob G., customer since 2015

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“Dean Ballenger’s Insurance Agency has been taking care of my home, life, and car insurance for years! Dean is great to work with! He is very knowledgeable and can help you determine what are the best coverages for you regardless the type of insurance. Dean and his Agency have always been very quick in responding to any questions or concerns I have had over the years!”
Jeff M., customer since 2012

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“We like having a local agent. Questions, concerns and any issues that come up are addressed quickly, and I think this is much better than dealing with a customer service center.”
John O., customer since 2012

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“You came to our house to set up our insurance and keep in touch from time to time nice to know you are there if we need you. Thanks!”
William S., customer since 2016

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“Dealing with Dean is like… dealing with a person! Besides finding the best plans and rates for my needs, Dean is great to work with. I feel like he’s an agent – for me!”
Steven T., customer since 2014

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“Dean, you and your team are always on top of taking care of our insurance needs. Seeking out the best policy and price. And even coming out to jump start a dead battery! Can you get any better than that?”
Ben H., customer since 2015

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“Dean and his staff has always helped me and my family with all our insurance needs. For more than half a decade now, starting from a renter’s insurance for our apartment in Westfield, then with teenage drivers and their cars when my kids started driving, up to now with a homeowner’s policy for our new house, Dean took care of us and made sure we were all well protected. Dean has my trust and respect. He takes care of his customers and supports our community. I am more than happy to recommend him and his services.”
Anthony A., Customer since 2010

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“The customer service is always exceptional with the Dean Ballenger Agency! They’re so helpful and very responsive whenever we have a question or concern. The price is great, and the people are great! There’s no other insurance agency we would rather be with!”
Chase C., customer since 2015

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“I’ve never had better (or even equal) service from an agent. Dean is one of the few people that I would go out of my way to recommend. It seems like he is always available to answer my questions. I’ve emailed late in the evening expecting a response the next day only to get one within a few minutes. I’d give him 10 stars if that were an option.”
C. Phinney

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“Dean was very responsive to my request. In fact, he always has been. But I’m building a new home and I had very competitive quote from Dean within 24 hours that just made me stop looking any further.”
B. Schildknecht

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“I’ve never been happier with my insurance rate and coverage. Dean has always been very responsive and treats me like an actual person as opposed to an account ID number. I can’t say that for any of the previous agencies I’ve used. Top notch service; quality staff!”
R. Gantt

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“This insurance agency goes above and beyond for all of their clients. I have worked in the customer service industry for 30 years and they are the best! The customer is their king and they will do everything they can to get you the best price in town. Dean is a great guy, very caring and very involved in the community – chamber of commerce and athletic department for Westfield Schools. His staff works hard every day to provide you the best and fastest service! When I switched insurance companies Dean saved me about $400 and my new policy was cheaper and had much better coverage. Dean looks at every avenue to save you money!”
L. McConnell

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“What a great insurance company. So friendly and they really care about you and your family. Dean is a great guy that’s very easy to talk to and help you understand all the different policies. The rest of the staff is very friendly and if you have a question they always get a quick prompt answer when I email. Would never look anywhere else because I know I have found the best. Thank you.”
C. Petsel

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“I received insurance through Dean when we lived in Indiana. Dean has always done the best job of taking care of our insurance needs. We recently moved out of state and were required to switch insurance providers. Dean asked if I would like to send him a copy of my new policy for him to check over to make sure we were covered. I did, he looked it over for us and made recommendations. Last night my car was hit by a drunk driver. I am so thankful that he looked over our policy to make sure we would be covered, even when it was of no benefit to him, he took care of us. Thank you Dean! We would not be able to afford this incident with minimal coverage.”
L. Phillips

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“Dean saved our Family a significant amount of money on our home and auto policies. High integrity individual that provides first class customer service. Anyone looking for a trusted insurance advisor who will do what is best for you and your Family, I strongly recommend that you contact Dean Ballenger.
T. Julian

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“I have had two occasions where I really needed help with an auto situation and Dean has stepped in both times and worked above and beyond normal expectations to see that I and my family were taken care of. He is not only an accomplished agent, but a trusted friend.”
T. Gernand

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“Dean is definitely a 5-star insurance agent. He has helped us through the maze of insurance for both home and auto for many years and provides outstanding customer service. Unfortunately we had a flooded basement, but Dean was there to help carry wet boxes out of there at 11pm! He is not only an outstanding professional, but a real quality guy.”
L Byrne

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“I have (unfortunately) needed Dean Ballenger on a couple of occasions when involved in auto accidents. He was very responsive and made frustrating situations very easy to handle. Mr. Ballenger’s customer service is top-notch and we are extremely happy with the insurance coverage provided by Erie Insurance. Erie’s rates are very competitive and provide excellent coverage for our home and auto needs. I have chosen Dean Ballenger and Erie Insurance over other family friends and fraternity brothers that sell insurance because Mr. Ballenger has proven to be the best around when I have needed him.”
K. Hurst

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“Working with Dean and his team has been great. I shopped around for quotes for home and auto insurance and spoke with several agents. Not only was I able to get the best coverage and rates from Dean, but I also got great service too. Added a life insurance policy as well. I have given out Dean’s contact information to a few people as they have been looking to new insurance policies and I will continue to do so.”
R. Kuhl

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“Dean Ballenger Insurance is dependable and trustworthy. It’s hard to know who to trust, what insurance to get, and actually be able to count on your agent. Dean Ballenger provides all of these things. He is honest, caring, and fair. He goes above the expectations and offers a helping hand with more than just your insurance needs. He truly is someone that cares that we all have the best insurance and peace of mind. His prices are competitive, you can still get a live voice to talk to and he never acts like you are a bother to help. I highly recommend Dean Ballenger Insurance! You won’t be disappointed.”
JLCW

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“Dean Ballenger, Insurance Agent, is professional. Dean advised us not only when he saw shortfalls in our coverage, but also when we were over-insured in other areas. The end result was better coverage and lowered costs! Dean’s customer service is impeccable! Referred several friends who also made Dean their Agent of choice!”
D. Sullivan

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