Please Call the Agency First
A CLAIMS PROCESS YOU CAN TRUST
No one enjoys filing a claim – and not fully understanding your coverage can get you an unwanted surprise at claim time. That’s the last thing you want to deal with in an already stressful time. We take that worry away by spending time to know your needs before putting your new policies in place. That time spent takes the hassle and stress out of your loss experience as much as possible. Your stress can be different for a significant accident or a house fire than it might be for a cracked windshield or minor hail damage, but we’re here to assist you in your time of loss, no matter how big or small the circumstance.
Finding the right person for repairs can be rough if you don’t already know someone or have recently moved to the area. That’s why we partner with vendors who have earned our trust over a long-term relationship and ones that our customers have consistently said they have enjoyed.
Walking with you through the claims process will also help you not file a claim for smaller amounts of damage unless we know there’s enough to exceed your deductible – this practice helps minimize the impact an unneeded claim has on your rates.
When your auto or home is damaged, call us as soon as possible. As soon as we hear from you, we’ll start making contacts so you can have your property evaluated to prevent additional damage or loss.
Is your car DRIVABLE? If it is, we’ll refer you to a trusted local repair shop to receive an estimate of damages. Afterward, we can decide together whether it makes sense to file a claim.
Is your car NOT drivable? If it’s not, we’ll work to have it towed to a trusted local repair shop. Chances are, we’ll need to help you get a claim started for a towing incident, so we’ll get the process started quickly.
When it’s time to get your car repaired, you’ll go to the repair shop where your rental car will be waiting for you so you can be on your way. Working with our trusted shops makes the process seamless, and in most cases you’ll get your car back sooner than if you’d gone somewhere else. And by the way — all the work from our trusted shops is guaranteed for as long as you own your car.
Report a claim to us during business hours [M-F, 8:30am – 5:00pm] by calling 317-867-5433. After hours, please call Dean’s cell which is listed below. Remember, it’s extremely important to file your claim as promptly as possible. Prompt claim reporting helps our companies better manage and control costs associated with a claim.
Don’t call your carrier –
CALL US FIRST!
We’ll get the process started.
Even if you decide to call the carrier first, please still call and let us know you’ve had an accident so we can help file proof of insurance documents with the BMV.