I’m not easy to track down, but Ken was so patient with me and took time to wait for a time that worked for me. And then he explained our rates and the coverage we were getting. He saved us money AND increased our coverage. That’s pretty awesome. Thank you all for such a smooth process. Oh, and I’ll also add that I live an hour away from your offices, but Ken worked to get me set up online. Paperwork and all. Thank you!